Refund policy

We have a 30-day return policy, which means that within 30 days of receiving your product, you can request its return.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. To start the return process, you can contact us at pablopar2020@gmail.com. Please note that products to be returned must be sent to the following address: [INSERT RETURN ADDRESS]

If the product you return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding the product you are returning at pablopar2020@gmail.com.

Damages and Issues  
You should inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong product, so that we can assess the issue and correct it.

Exceptions / Non-returnable Items  
Certain types of items cannot be returned, such as perishable products (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have any questions or concerns regarding the specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  
The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.

14-day European Union waiting period
Despite the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your product must be in the same condition you received it, unworn or unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we receive and inspect the product you return and will inform you whether the refund was approved or not. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund. If more than 15 business days have passed since we approved the product 

If you are returning, contact us at pablopar2020@gmail.com.

RETURN AND REFUND POLICY

Handmade made-to-order products

Products that are made to order (custom) or personalized are not returnable and no refunds are given, according to Article 16(c) of EU Directive 2011/83/EU.

Ready-made handmade products

For ready-made handmade products (jewelry, clothes, paintings) that have not been specially ordered, there is a right of withdrawal within 14 days of receipt. Return shipping costs are borne by the customer. Products must be returned unused and in their original condition.

Vintage items

Vintage items are unique and sold as is. Returns are not accepted, except in the following cases:

If the product was delivered different from what was ordered: the customer must first return it to us in its original condition. After receipt and inspection,

We proceed with a full refund. The return shipping costs are covered by us.

If the product was delivered damaged due to transportation: due to its unique nature, replacement is not possible. A full refund is offered after sending photos of the damage and the packaging within 48 hours of receipt.

Damage during transport (non-vintage products)

If the product is delivered damaged due to transport, contact us within 48 hours of receipt, sending photos of the damage and the packaging. We take responsibility for replacement or refund at no additional cost to you.

Condition of returned products

All returned products are inspected upon receipt. No refund is given if damage from misuse, wear, or alteration of the product by the customer is found.

Defective products

In the case of a defective or incorrect product, contact us within 48 hours of receipt. Return shipping costs are covered by us.

Contact

For any return request, please contact us before sending the product to: pablopar2020@gmail.com